Shipping and Returns

Our products are fulfilled by Printful. Delivery involves two stages: fulfillment and shipping. Shipping estimates refer to transit time after fulfillment, not the total time from placing your order.

Available shipping services and estimated transit times vary by product and destination.

How to return/exchange

Message us through our contact form to start a return. Note that returns must meet the following conditions:
- Returns must be sent & received at our warehouse within 30 days from the date of dispatch. Your return will not be accepted if it arrives at our warehouse later than this.
- Product tags are attached within the original packaging
- The product is unworn & unwashed
- Hygiene label is intact for Swimsuits and Swim Bottoms
- Shoes should only be worn indoors until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box.
Instructions for returning your items will be emailed to you once the return has been logged. This will include the return address and instructions for packing your items. Depending on the carrier selected, you may receive a QR code and/or postage label.

You have up to two weeks to post your return. After two weeks, a new label will need to be generated prior to postage or collection.

Cancelling a return

If you wish to cancel your return before it has been posted, you can do this by entering your order information into the returns portal again. A cancellation request will not be possible if your return parcel has already been posted.

Exchanges

Items can be exchanged for a different size but cannot be exchanged for an alternative item of equal value.

Customers are liable for the cost of returning the unwanted items to us, but shipping the replacement items to you is free.

If we are unable to process your exchange request for any reason (for example, if the replacement size is no longer available), store credit will be provided instead.

Sale and clearance items are not eligible for exchange.

Refunds

Once we've received and reviewed your return, we'll notify you by email to confirm that your refund has been processed.
We aim to process your refund quickly - usually within 48 hours of receipt. However, this can take up to 5 working days during busier periods. Thanks for your patience!
The customer is liable for the cost of return shipping and any additional custom charges; unless faulty or sent in error.
Shipping costs are non-refundable.

Faulty Items

In the rare occurrence an item is incorrect or faulty, please contact us with:

Your full name
Order number
A brief description of the problem
Photographs showing the fault/damage

We'll get it resolved for you as soon as possible!

Responsibility

Any items returned using your own carrier or outside of our online portal are your responsibility and will remain your responsibility until they arrive at our warehouse. As the parcel remains your responsibility, please ensure you use a fully tracked and insured service.

We do not take responsibility for any items returned to us by mistake.

Fair Use

Where we notice unusual or suspicious activity with your account, we may withhold issuing a refund and/or block your account and any associated accounts.

Such activity may include, but is not limited to, excessive claims for orders not received or items missing from an order, suspicious and excessive and consistently high return percentage patterns or activity.

If you believe we’ve made a mistake in blocking or identifying your account, then please contact us to discuss the matter further.